👋 Hi, my name is Leah Fay Clark.
I’m a strategic designer and systems thinker who uses design thinking, research, and data-driven design to solve complex problems. As a Senior UX Designer at JP Morgan, I focus on AI-powered chatbots, search, navigation, and help for global payment products. I'm passionate about lifelong learning, volunteering, and affordable education for all.Â
My skills include:
Conversation Design for AI Agents: Large Language Models (LLMs) • Machine Learning Models • Generative AI (GenAI) • Natural Language Processing (NLP) • Voiceflow • Rasa • Collaborating with Machine Learning Developers and Researchers • Technical Schemas • Conversational Analytics • ​​​​​​​Personalization • ​​​​​​​API Integrations • UX Writing • Training Data • Writing Product Requirements
Product Design: Figma • Affinity Mapping • User Journeys • User Flows • Empathy Mapping • Prototyping • Wireframing • Personas • Discovery • Strategy • Workshop Facilitation • Design Systems • Presentations • Visual Design • Writing Product Requirements
User Research: Writing User Research Briefs • Writing User Interview Scripts • Conducting User Interviews/User Testing Sessions • Analyzing User Interviews/User Testing Sessions for Actionable Results • UserZoom • UserTesting • Optimal Workshop • Collaborating with UX Researchers • Adobe Target
Content Strategy: Information Architecture • Collaborating with Content Strategists and UX Writers • Writing Guidance and Documentation
Data Analysis: Adobe Analytics • Manual Data Analysis • Collaborating with Data Scientists • Analyzing Data for Actionable Insights
Graphic Design: Adobe Photoshop • Adobe Illustrator • Adobe InDesign • Art Direction • Illustration • Advertising • Marketing
Front-end Development: HTML • CSS • Wordpress • Bootstrap