Hi, my name is Leah Fay Clark.
I’m a strategic designer and systems thinker who uses design thinking, research, and data-driven design to solve complex problems through a combination of business goals and user satisfaction.
As a Senior UX Designer at JP Morgan, I focus on navigation, chatbots, search, and help for digital payment products.
My skills include:
UX Design: Affinity Mapping • User Journeys • User Flows • Technical Schemas • Empathy Mapping • Prototyping • Wireframing • Discovery • Strategy • Workshop Facilitation • Design Systems • Documentation • Presentations • Visual Design • Voiceflow • Figma • Natural Language Processing (NLP) • Personalization • Machine Learning Models • Generative AI (GenAI) • Natural Language Understanding (NLU) • Large Language Models (LLM) • WalkMe
User Research: Writing User Research Briefs • Writing User Interview Scripts • Conducting User Interviews/User Testing Sessions • Analyzing User Interviews/User Testing Sessions for Actionable Results • UserZoom • UserTesting • Optimal Workshop • Adobe Target
Graphic Design: Adobe Photoshop • Adobe Illustrator • Adobe InDesign • Art Direction • Illustration
Data Analysis: Adobe Analytics • Manual Data Analysis • Collaborating with Data Scientists
Content Strategy: Information Architecture • UX Writing • Collaborating with Content Strategists and UX Writers • Adobe Experience Manager (AEM)
Front-end Development: HTML • CSS • Wordpress • Bootstrap