Hi, my name is Leah Fay Clark.
I’m a strategic designer and systems thinker who uses design thinking, research, and data-driven design to solve complex problems through a combination of business goals and user satisfaction.
As a Senior UX Designer at JP Morgan, I focus on navigation, chatbots, search, and help for global digital payment products.
My skills include:
Conversation Design: Voiceflow • Personalization • Machine Learning Models • Generative AI (GenAI) • Natural Language Processing (NLP) • Natural Language Understanding (NLU) • Large Language Models (LLM) • Rasa • Collaborating with Machine Learning Developers and Researchers • Technical Schemas • Documentation • Conversational Analytics
UX Design: Figma • Affinity Mapping • User Journeys • User Flows • Empathy Mapping • Prototyping • Wireframing • Discovery • Strategy • Workshop Facilitation • Design Systems • Presentations • Visual Design
Content Strategy: Information Architecture • UX Writing • Collaborating with Content Strategists and UX Writers • Adobe Experience Manager (AEM)
User Research: Writing User Research Briefs • Writing User Interview Scripts • Conducting User Interviews/User Testing Sessions • Analyzing User Interviews/User Testing Sessions for Actionable Results • UserZoom • UserTesting • Optimal Workshop • Adobe Target • Collaborating with UX Researchers
Data Analysis: Adobe Analytics • Manual Data Analysis • Collaborating with Data Scientists
Graphic Design: Adobe Photoshop • Adobe Illustrator • Adobe InDesign • Art Direction • Illustration
Front-end Development: HTML • CSS • Wordpress • Bootstrap